Customer’s profile: As one of the longest established and largest banking organisations in Australia and New Zealand, the customer provides a broad range of consumer, business and institutional banking and wealth management services through a portfolio of financial service brands and businesses.
Challenges
Our customer wanted to enable their customers to take advantage of Ingenico’s new high-performing cloud-based estate management solution (The Estate Manager) system, starting with a leading fast-food retailer. While the bank saw an opportunity to establish a leadership role in the marketplace, the retailer was concerned about the limited expert project management resource within the bank to implement the solution.
The solution
The bank agreed to retain a dedicated Ingenico Professional Services project manager to oversee the schedule and proactively plan for delivery, risk and compliance.
The outcome
Engaging with the bank and retailer at every level of the project, Ingenico Professional Services established a culture of trust and built confidence in the new system. After highly successful pilot results, the bank is now ready to implement the Estate Manager solution in all of the retailer’s Australian outlets, with full buy-in from the retailer.
The bank has established an ongoing retainer with Ingenico Professional Services with the aim of rolling out the Estate Manager solution to other end-users in the Pacific southwest.