As a newly independent company following its recent acquisition by Apollo Funds, the release of this survey supports Ingenico’s business transformation as a payments ecosystem enabler through a greater mix of software and cloud-based services. This new strategy will secure long-term development for the business, while also serving the best interests of Ingenico’s customers, employees and shareholders.
"Terminal as a Service" (TaaS) by Ingenico provides acquirers and other users with an end-to-end terminal estate management solution. It offers a suite of services that cover the entire lifetime of the terminal, from installation to end-of-life management, for a recurring fee.
TaaS enables Ingenico’s customers to differentiate their merchant services offerings and helps them reduce risk with a predictable recurring pricing model per terminal along the contract duration. Additional benefits of TaaS include lower capital expenditure on terminals, reduced costs of estate management, improved merchant retention and increased profit from value-added services.
Based on a series of interviews with users of the solution, Forrester Consulting found that prior to adopting TaaS by Ingenico, organisations said their terminal solutions lacked flexibility and value-added offerings. They struggled to differentiate against competitors in a commoditised market.
Matthieu Destot, CEO of Ingenico commented on the survey's findings saying, “Nowdays, the world of payments is more complex due to several underlying commerce trends. Our TaaS offering allows acquirers to take profit from the groundswell of outsourcing payment services, so they can focus on their client's needs. Forresters’ survey demonstrates that our TaaS offerings, not only reduced their hardware capital and terminal estate management costs, but also allowed them to focus more on improving their merchant experience and developing value-added services. This created new revenue streams for them and improved merchant loyalty.”
According to the analysis carried out by Forrester Consulting, the deployment of TaaS by Ingenico delivers a potential return on investment of 49%.
The report identifies the following major benefits for organisations that invest in TaaS over three years:
- Avoided terminal capital costs of $22 million for an organisation with 100,000 terminals
- Reduced the costs of terminal estate management by 30%
- Improved merchant retention by 10%
- Increased profit from value-added services
- Improved user experience
- Enabled innovation
- Improved time-to-market
