Accessible payments for all

At Ingenico, we believe every customer deserves a secure, seamless, and inclusive payment experience. Our solutions are thoughtfully designed to support users with disabilities—ensuring accessibility without compromise.

Designed with Accessibility in mind

Ingenico terminals integrate tactile and visual features that making them easy to use for people of all abilities:

Tactile keypads with raised dots and embossed markers
High-contrast displays with large, readable fonts
LED indicators that clearly show where to insert, tap, or swipe cards
Marked contactless zones for intuitive interaction
Optional accessories for PIN entry and audio instructions

From the moment a transaction begins, users can confidently interact with the terminal—without assistance.

Accessibility Mode: enabling self-service confidence

We go further with a full Accessibility Mode tailored to the needs of visually impaired users

Audio guidance via Text-to-Speech prompts in local languages
Automatic activation when a headset is plugged in—or manual trigger via gesture
Simplified UI with large text, high contrast, and fewer steps
Audio-assisted PIN entry with enlarged keypad and double-tap confirmation

The experience is private, secure, and fully guided—from start to finish.

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Frequently Asked Questions

How is payment terminal accessibility regulated by law?

While accessibility of payment terminals is a global concern, it depends on location and local regulations. The legislative impact is particularly strong in North America and Europe (United States, Canada, EU Member States, United Kingdom). Regulations on this topic are also evolving in countries such as Brazil, Australia, New Zealand, Japan, and Singapore.

In the EU, for example, the European Accessibility Act (EAA) will require accessible payment terminals for all products placed on the market after 28th June 2025. It's advisable to check national implementation timelines and plan accordingly.

As a merchant, am I required to offer accessible payment terminals?

This depends on your location and local regulations. In the EU, for example, the European Accessibility Act (EAA) will require accessible payment terminals for all products placed on the market after 28th June 2025. It's advisable to check national implementation timelines and plan accordingly.

What does accessibility mean for a payment terminal?

Accessibility means that payment terminals can be used by everyone, including people with disabilities - whether physical, mental, intellectual, or sensory - regardless of whether the disability is permanent or temporary.
Accessibility ensures that everyone, regardless of ability, can make payments independently, easily, and securely. It’s a matter of inclusion, respect, and equal rights for all customers.

What actions has Ingenico taken to meet accessibility requirements for its terminals?

At Ingenico, accessibility is integrated from the design phase of new products-both in hardware and software.

We follow a global approach to meet accessibility requirements regardless of the market destination.
We collaborate with user associations to understand real needs and gather feedback from people with disabilities.
We also participate in workshops and working groups to help develop universal, harmonized solutions that deliver a consistent user experience.

What are the key accessibility features of a payment terminal?

Payment terminals should communicate information through multiple sensory channels.

Accessibility features may involve both hardware and software adaptations, including: