Accessible payments for all
At Ingenico, we believe every customer deserves a secure, seamless, and inclusive payment experience. Our solutions are thoughtfully designed to support users with disabilities—ensuring accessibility without compromise.
Designed with Accessibility in mind
Ingenico terminals integrate tactile and visual features that making them easy to use for people of all abilities:
- Tactile keypads with raised dots and embossed markers
- High-contrast displays with large, readable fonts
- LED indicators that clearly show where to insert, tap, or swipe cards
- Marked contactless zones for intuitive interaction
- Optional accessories for PIN entry and audio instructions
From the moment a transaction begins, users can confidently interact with the terminal—without assistance.
Accessibility Mode: enabling self-service confidence
We go further with a full Accessibility Mode tailored to the needs of visually impaired users
- Audio guidance via Text-to-Speech prompts in local languages
- Automatic activation when a headset is plugged in—or manual trigger via gesture
- Simplified UI with large text, high contrast, and fewer steps
- Audio-assisted PIN entry with enlarged keypad and double-tap confirmation
The experience is private, secure, and fully guided—from start to finish.
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Committed to compliance
Ingenico solutions are built to meet the European Accessibility Act (EAA) requirements—today and tomorrow.
We don’t retrofit accessibility. We design for it.
With embedded hardware features and advanced software capabilities, we help you deliver a compliant and inclusive experience—without complexity.
Frequently Asked Questions
As a manufacturer, Ingenico must:
- Ensure products are designed and manufactured in accordance with the accessibility requirements set by the directive, as outlined in harmonized standard EN 301 549
- Prepare the Technical Documentation and carry out the conformity assessment
- Issue an EU Declaration of Conformity (DoC) and affix the CE marking
- Keep the Technical Documentation and EU DoC for 5 years after the product’s market launch
- Maintain procedures to ensure continued compliance of series production, including adapting to changes in product design, standards, or technical specifications
By affixing the CE marking, Ingenico declares that the product complies with applicable accessibility standards.
However, all economic operators - including manufacturers, authorized representatives, importers, distributors, and service providers - must ensure that only accessible products and services are offered on the market.
This shared responsibility ensures a consistent level of accessibility across the supply and service chain.
All products manufactured after June 2025 will be fully EAA-compliant. Where required Ingenico will update the EU Declaration of Conformity to include EAA compliance.
Devices already in use within the EU may continue to operate until the end of their economic life, but for no more than 20 years.
The Directive (EU) 2019/882, known as the European Accessibility Act (EAA), will come into effect on the 28th June 2025.
This Directive requires a wide range of products and services - including payment terminals and banking services - to be accessible to people with disabilities.
The directive applies to all products placed on the EU market after the 28th June 2025, including both hardware and software.
A compliance and enforcement mechanism will be in place, with possible penalties, including fines, for non-compliance.
Devices already placed on the market comply with the standards that were in force at the time of their placement on the market.
Depending on the terminal model, in the field upgrades are possible to improve accessibility. Accessibility features can often be enabled through a software update, or through hardware add-ons.
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