Restaurant Round-Up: Food Delivery Takes Center Stage


While indoor dining has resumed with limited capacity in some states in the U.S., food delivery has found new importance during the COVID-19 crisis. Customers can get their favorite meals delivered safely to their doorsteps, and third-party companies, such as Uber Eats and DoorDash, are helping many restaurants reach new audiences.

Here are a few industry articles exploring how the restaurant industry is working closely and innovatively with food delivery systems to reach old and new audiences:

Delivery Trend Grows Amid Coronavirus Restrictions – Food Management

Adapting to the COVID-19 health crisis, the foodservice industry continues grow by innovating how they deliver meals to customers. From robots providing food on college campuses to self-driving vehicles providing reaching senior communities, the article explores how these trends will impact the future of restaurants.

4 Trends Defining Delivery During COVID-19 – Restaurant Business Online

Ranging from trends like customer preference for food delivery to the rise of third-party providers like DoorDash, food delivery has seen tremendous growth during the pandemic. Read more about all the trends that are defining this service.

Study: Consumers Eager to Dine Out, Support Local Restaurants – QSR Web

A study by Oracle on consumers in the U.K. and U.S. examines dining preferences before and during the stay-at-home orders. The results bring out their preferences around supporting local restaurants, paying with contactless and more.

Uber Eats Rolls Out New App to Help Restaurant Owners - SILive

Uber Eats has gained a lot of traction during the COVID-19 crisis by enabling many restaurants to deliver food to customers without having their own service to do so. This article explores how the app allows restaurant owners to better engage with their customers.

If you are interested in learning the best way to navigate your restaurant business through the current health crisis, check out the resources from the National Restaurant Association.

If you need help in evaluating your current customer experience strategy in your restaurant business and the solutions required to make it work during the COVID19 crisis, please get in touch with us.




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