Privacy Notice


INGENICO., its affiliates and subsidiaries, (together INGENICO or we/us/our) respect your privacy and are committed to safeguarding your right to privacy and your personal data. This Privacy Notice aims at informing you about how we treat your personal data when you use our products, services and our Payment Platform as a Service (“PPAAS) (collectively referred to as “Services”). This Privacy Notice applies to all INGENICO companies. Where applicable, this Privacy Notice may be complemented by the specific provisions described in the section “Country Specific Notices”.

Purpose of this Privacy Notice

This Privacy Notice aims to give you information on how INGENICO collects and processes your personal data through your use of this website or our Services, including any data you may provide through this website when you sign to our newsletter or Services.

It does not apply to third-party websites, products, or services. For example: INGENICO may use third-party websites or tools to collect your personal data (for instance, for registration to events or participating in the contest organized by INGENICO or when you purchase product/service from a merchant In this case, INGENICO has no control on the treatment of your personal data by the third-party and will not accept any responsibility or liability for any processing of your personal data by the third parties. We recommend that you read the relevant privacy policies of the third parties that you have transacted with or have business relationship with, to understand how they process your personal data.

Categories of Personal Data We Collect

  1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
  2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
  • Identifiers. Identity data includes first name, last name, username, or similar identifier, job title.
  • Financial Information. Financial data includes bank account and payment card details.
  • Commercial Information. Transaction data includes details about payment to and from you and other details of products and services you have transacted with, for example merchants.
  • Profile. Profile data includes your username and password, preference settings, company information and survey responses.
  • Technical, Internet or Electronic Usage Data. Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions,  operating system and platform, and other technology on the devices you use to access our Services. Usage data includes information about how you use our website or Services.
  • Marketing Preferences. Marketing and communication data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Sensitive Personal Information. We collect government issued identification numbers (e.g., social security, driver’s license, state identification card, passport number and account log-in (e.g., username and password to online account with us).  We do not collect other racial, ethnic origin, genetic data or other sensitive personal data. 
  • We may also process other data in each of the categories above depending on the nature of the contract or consent provided.
  1. We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example: we may aggregate your personal data to calculate the percentage of users accessing our website.

  2. Where we need to collect personal data by law, or under the terms of contact we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have with you or execute the contract we are trying to enter into with you (for example, to provide you with our Services). In this case, we may have to cancel the service you have with us but we will notify you if this is the case.

Categories of Sources From Which We Collect Personal Data

We use different methods to collect data from and about you including through:

  1. Direct interactions

We collect contact information and identifiers from you when you fill in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide to us when you:

  • apply for our Services;
  • create an account on our website;
  • subscribe to our marketing publications;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.
  1. Automated technologies or interactions

We collect internet or electronic usage data as you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Notice for further details.

  1. Third parties or publicly available sources

We will receive personal data about you from various third parties and public sources as set out below:

  • advertising and marketing where you have expressed your interest and have provided us with your identity and contact data;
  • via events organized by third parties where it has been made known to you that your personal data provided by you will be shared with us; or
  • obtain information from public domain where you may have provided to the public domain.

  • Services we provide  

    For PPAAS to be effective, INGENICO may also process your personal data including identifiers, contact information, financial information and commercial information when:
  1. you are a merchant who uses the Services in accordance with the signed agreement between your Acquirer and INGENICO, for the purpose of a better managed services.
  2. you are a consumer utilizing or purchasing products or services from merchants which INGENICO may indirectly process your personal data for the above purposes.

Purposes for Collecting Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • When we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • Where we rely on your consent prior to sending you any direct marketing communications as required under the applicable law.

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose / Activity

Type of Data Lawful basis for processing
To register you as a new customer

(a) Identifiers

(b) Contact

Performance of a contract with you
To process your order and purchases

(a) Identifiers

(b) Contact

(c) Financial

(d) Commercial / Transaction

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing Preferences

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our Services)

To enable you to partake in events, or complete a survey

(a) Identifiers

(b) Contact

(c) Profile

(d) Technical, Internet or Electronic Usage Data

(e) Marketing Preferences

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our Services, to develop them and grow our business)

To administer and protect our business, PPAAS and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identifiers

(b) Contact

Technical, Internet or Electronic Usage Data

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identifiers

(b) Contact

(c) Profile

(d) Technical, Internet or Electronic Usage Data

(e) Marketing Preferences

(f) Technical

Necessary for our legitimate interests (to study how customers use our Services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, Services, marketing, customer relationships and experiences Technical; Internet or Electronic Usage Data Necessary for our legitimate interests (to define types of customers for our Services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about our Services that may be of interest to you

(a) Identifiers

(b) Contact

(c) Technical, Internet or Electronic Usage Data

(d) Profile

(e) Marketing Preferences

Necessary for our legitimate interests (to develop our Services and grow our business)

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

How We Share Information With Others

We may share your personal data with:

  • Within INGENICO group of companies;
  • Payment industry suppliers and participants to your transactions, such as card schemes, payment method providers and third party acquirers, as necessary (i) to process payments or provide our Services; (ii) to help our business partners resolve disputes and detect and prevent fraud; and (iii) to help our business partners and merchants in regard to performance analytic to better understand the uses of their products or services and to help in enhancing users’ experiences.
  • Business partners, suppliers, service providers/processors, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization).
  • Business partners and third parties to market their products or services to you if you have (consented to / not opted out of) these disclosures.
  • Advertisers and advertising networks that require the data to select and serve relevant ads to you and others.
  • For any other purposes that we disclose to you.

We may also disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • To a buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as party of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the personal data we hold.
  • To comply with any court order, law or legal process, including responding to any government or regulatory request.
  • To protect the rights, property or safety of our business, our employees, our customers or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity and fraud protection.

Transfer of Data Outside of Home Country

When possible, the data we collect from you is stored and processed at data centres in your home country.

INGENICO will take all reasonable legal, technical and organizational measures to ensure that if your data is transferred outside of your home country, it will be treated securely and with an adequate level of protection compared to the level of protection offered in your home country.

We may share your personal data with INGENICO group of companies who are based outside of your home country. We may also share your personal data with partners, suppliers or sub-processors based outside of your home country.

We have taken specific steps, in accordance with the applicable data protection law, to protect your personal data.  In particular, we will strive to restrict the transfer of your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

Transfers of personal data outside of your home country will take place only where the organization receiving the personal data has provided us with adequate safeguards, and subject to a written agreement, in line with applicable data protection laws.

How Long We Keep Personal Data

We retain your personal data in an identifiable format for the least amount of time necessary to fulfil our legal or regulatory obligations and for our business purposes. We may retain your personal data for a longer period when there is a specific legal requirement to do so, for example in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, regulatory or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data for statistical purposes in which case we may use this information indefinitely without further notice to you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Marketing Communications

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional Offers from us

We may use your identifier, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or when you purchase or subscribe to our Services, and you have not opted out of receiving that marketing.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time using the following available method:

  • by logging into our website and checking or unchecking relevant boxes to adjust your marketing preferences;
  • by following the opt-out links on any marketing message sent to you; or
  • by contacting us as described in the “Your rights and how to contact us” section below.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of subscription of our Services, service/platform experience or product/service purchase.

Cookies, Analytics and Other Tracking Technology

Cookies and Tracking Technology

We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. We receive and store certain types of information when you visit our website. When you access the website, we (including companies we work with) may place small data files on your computer or other device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, flash cookies, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our website, view different pages, access content and request Services. We may use them, for example, to keep track of your preferences and profile information and collect general usage and volume statistical information. If you want to remove or block cookies, you may be able to update your browser settings. You can also find instructions on how to manage cookies on different types of web browsers at If you don’t agree with the use of such cookies or if you want to customize it and save your preferences, you can click on the floating “Cookie settings” button in the bottom left corner or clear your cookies in your browser to limit or exclude their use. For more information about the cookies we use, please see our Cookies Notice.

If you choose to use the Global Privacy Control (“GPC”) browser signal, you will only be opted out of online sales or sharing of personal data, and will need to turn it on for each browser you use. To submit a request to opt out of offline sales and sharing which would not otherwise be controlled by GPC, please use our webform or telephone number.

Data Security

Protecting your information and your privacy is extremely important to us. Being entrusted with some of your most valuable data, we have set high standards for data security. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed, altered or disclosed in unauthorized manner.

We are PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, which is the highest standard set by the payment card industry to ensure that card data is processed, stored or transmitted in a secure environment.

We store all personal data provided to us behind firewalls on servers employing security protections. All payment transactions are encrypted in accordance with PCI DSS requirements.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services or platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

This Website Is Not Intended For Children

We do not knowingly collect information, including personal data, from children under the age of 13 or other individuals who are not legally able to use our Services. If we obtain actual knowledge that we have collected personal data from someone not allowed to use our Services, we will promptly delete it, unless we are legally obligated to retain such data.

Please contact us at [email protected] if you believe that we have mistakenly or unintentionally collected information from someone not allowed to use our Services.

Your Privacy Rights and How To Contact Us

Under certain circumstances, you have privacy rights under the data protection laws in relation to your personal data. For residents of jurisdictions without privacy rights, we will consider requests but will apply our discretion in how we process such requests.

Subject to certain exceptions, the common privacy laws afford individuals the following rights:

Request access to your personal data

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data we hold about you

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data

This enables you to ask us to delete or remove your personal data. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. We may, however, keep some of your data to comply with the law or for tax purposes but we will evaluate your request within applicable data protection laws.

Object to processing of your personal data

In certain circumstances you can object to our processing of your personal data. You have the absolute right to object where we are processing your personal data for direct marketing purposes. You can exercise this right at any time by contacting us.

You have the right to opt-out of the sale or sharing of your personal information.

You have the right to direct us to limit the use or disclosure of your sensitive personal information to only the purposes specified in the relevant data protection law.

You have the right to opt out of automated decision-making, including profiling, that we use to evaluate certain qualifications as part of the recruitment process.

Request the transfer of your personal data to you or to a third party

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine readable format. This right applies to information which you have provided consent for us to use or where we used the information to perform a contract with you.

Request restriction of processing of your personal data

This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data and we are considering whether we have overriding legitimate grounds to use it.

Withdrawal consent at any time where we are relying on consent to process your personal data

If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

You have the right to not be discriminated against for exercising your rights. We will not discriminate against you, deny you services, charge you a different price, or provide you with a lesser quality of services if you exercise any of your rights.

If you wish to exercise any of the rights set out above, you may reach out to us by completing the Data Subject Request webform here. Alternatively, you may reach out to us at [email protected] if you have any other questions. Please note that before we process your request, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a safeguard to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Country-Specific Notices

U.S. State Specific Disclosures

This section applies to our privacy practices as required under U.S. State specific privacy laws including, but not limited to, the follow: California Consumer Privacy Act, including as amended by the California Privacy Rights Act (together, the “CCPA“), Colorado Privacy Act, Connecticut Data Privacy Act, Virginia Consumer Data Protection Act and Utah Consumer Privacy Act.

Categories and sources of personal information we collect

In the preceding 12 months, we have collected the following categories of personal information: contact information, identifiers, financial information, commercial information, internet or electronic usage data and sensitive personal information. For details about precise data points we collect and the categories of sources of such collection, please see the sections above titled "Categories of Personal Data We Collect" and "Categories of Sources From Which We Collect Personal Data".

Sale or Sharing of Personal Information

In the preceding 12 months, we may have “sold” or “shared” (as those terms are defined in the CCPA) identifiers, commercial information, internet or electronic usage data, geolocation data, and inferences to analytics/advertising partners. We do not knowingly sell or share the personal information of minors under the age of 16.

Use or Disclosure of Sensitive Personal Information

In the preceding 12 months, we have not used or disclosed sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.

Purposes for which we use personal information: We collect personal information for the business and commercial purposes described in the section above titled Purposes for Collecting Personal Information.

Disclosure for a business purpose: In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of third party recipients:

Category of Personal Information Categories of Recipients
Contact Information ·    Service providers

·    Business Partners

·    Operating Systems and Platforms
Identifiers ·    Service providers

·    Business Partners

·    Operating Systems and Platforms
Financial information ·    Service providers

·    Business Partners

·    Operating Systems and Platforms
Internet or Electronic Usage Data ·    Service providers

·    Business Partners

·    Operating Systems and Platforms
Sensitive Information ·    Service providers

·    Operating Systems and Platforms

For a more expansive description of the categories of recipients and business purposes for which we share personal information, please see the "How We Share Information With Others" section above.

INGENICO may use de-identified data in some instances. INGENICO either maintains such data without attempting to re-identify it or treats such data as personal data subject to applicable law.

Exercising Your Rights Under the U.S. State Privacy Laws

To exercise any of your privacy rights, please complete and submit the Webform found here. You can also email us at [email protected]. For all requests, you must provide us with your name, email address, phone number and copy of your identification document. A copy of your identification document is required to verify your identity only. Once the verification is completed, the said copy will be deleted. Failure to provide all of the foregoing information may prevent us from processing your request. For an online request to delete, we will also send you a second verification to confirm that you want your information to be deleted.

In order to designate an authorized agent to act on your behalf, you must provide a signed, written authorization as requested in the Webform or to us at [email protected].

Australia Specific Disclosures

Ingenico respects the privacy of its customers, partners, suppliers and staff. We are committed to treating all Personal Data (hereinafter refer to as “Personal Information” in Australia) in accordance with applicable privacy laws and the Australian Privacy Principles. 

Collection of Personal Information

We may obtain and hold personal information as necessary to enable us to provide products and services to our customers and to their customers. Depending on the product or service offered by us, we may collect personal Information such as:

  • Title
  • First and last name
  • Date of Birth
  • Home/work/mobile phone numbers
  • Email address
  • Residential address
  • Business address
  • Bank details such as branch BSB, account name. account number
  • Driver’s licence number & expiry date
  • Passport number & expiry date

We may retain copies of information provided to us for verification if you choose not to provide this information, we may be restricted in our ability to provide services/products to you.

Generally, we collect personal information directly from you, for example when you complete an online form or request services. However, we may also receive your personal information from other parties in the course of providing services to our customers, for example information provided by a merchant’s acquiring bank.

We do not collect sensitive personal information in the normal course of business.

Use of Cookies & Other Technologies

We collect information from your visits to our websites through the use of cookies. Cookies allow us to:

  • Measure website usage & effectiveness
  • Assist you to more easily navigate the website
  • Personalize your website experience though association with your profile information or user preferences

You can turn off cookies in your browser, but this may impact on your ability to take full advantage of the website’s features.

Use and Disclosure

We only use your personal information for the purpose for which it was provided and in accordance with law. We typically collect personal information to identify our customers, potential customers, suppliers or their representatives. We do not use your personal information for direct marketing purposes, nor disclose it to other organizations except where necessary to provide our products/services or if required by law.

We may disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services. These organizations may be located in Australia, New Zealand or in other countries. If we provide your personal information to other organizations with whom we work, we expect them to apply at least the same level of protection to your personal information.

We may also check some information provided by you with applicable databases administered by responsible officials from the Australian or New Zealand Governments.

Security and Access

We are committed to keeping personal information secure at all times whiles it is in our control.

We will take all reasonable precautions to protect your personal information from loss, misuse and interference, as well as unauthorized access, medication or disclosure. We encrypt personal information where required by law or regulation, including payment card details.

Our payment processing environment is protected by a variety of security measures, which may include:

  • Intrusion Prevention System (IPS)
  • Security Information & Event Management (SIEM)
  • Penetration tests
  • Vulnerability scans
  • Role-based access controls

We only allow access to personal information to our personnel who need access to that information for a specific purpose.

Accuracy and Correction

We endeavor to ensure that all your personal information we use to provide services is accurate. If you are aware that any personal information that we hold about you is incorrect or out of date, let us know and if possible, we will update the information.

You can request to access or correct your personal information held by us by contacting us at [email protected] or submitting a Data Subject Request Form here.

We may require to (i) verify your identity and (ii) specify type of information you require or wish to correct. In some circumstances, where permitted by law, a request for access or correction may be refused.

Whilst making a request to access personal employee information is without charge, you may be charged a fee that will reflect our reasonable administrative, postage and handling costs of responding to your request. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required. We will not charge to correct factual errors in personal information.

Making an Enquiry / Complaint

If you have an enquiry about this Privacy Notice or the personal information held by us, or believe we have breached your privacy, you may address your enquiry or complaint to [email protected].

We will consider the enquiry/complaint and endeavor to provide:

  • An acknowledgment of your enquiry / complaint by return email within 2 business days.
  • Details of any investigation undertaken and resolution of your enquiry / complaint within 30 days.

Changes to our Privacy Notice

We will regularly review and update this privacy notice. From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy on the website where this appears. Please check our website periodically for updates.

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