Why Quality Is An Essential Characteristic in a Payments Company
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When you’re searching for a payments company to partner with, “quality” may not be the first criteria on your evaluation checklist. However, if you find a company that prioritizes quality, you’ll find a partner that delivers solutions with the features you need in a changing world.
Quality can manifest itself in different ways in different types of companies, but in payments, it means you are working with a partner who:
- Puts Customers at the Center
Look for a payments company that does more than say they’re customer-centric. You should be able to see the evidence in their organization and how it works. For example, you should have easy access to a dedicated contact so you can ask questions and troubleshoot issues.
Your feedback should also be welcome and encouraged. Research how the payments company collects and records feedback, and whether leadership takes it into account when deciding next steps with development or operations.
Although customer-centricity is a strong sign that you have found a company that prioritizes quality, it may be difficult to evaluate. Ask for references and find merchants or partners who work with the company to get their impressions to help you understand whether you have found a customer-centric partner candidate.
- Harmonizes Tools and Processes
One of the reasons you may be searching for a new payments company partner is to simplify your IT environment. Systems that flawlessly work together allow you to work more efficiently and productively. The same is true of a valuable payments company partner. Some companies have added capabilities as they’ve grown or as new technologies have become available. However, they may not have harmonized their systems to ensure quality.
Your potential partner should be forthcoming with information about its technology and how it supports payment methods, including alternative payments.
The payments company should be willing to explain its solution architecture and share its roadmap for keeping its technology on the leading edge.
- Quality at the Source
Ask for an explanation of the payments company’s quality assurance processes. The company should have a solid process for ensuring that implementations reflect customer requirements. Also, look for evidence that the company makes it easy for you to integrate with its platform successfully and get prompt resolution when you submit a ticket.
Ingenico Puts Quality at the Heart of Our Organization
Recognizing our markets’ needs for quality products, payment solutions, and services in competitive, quickly evolving retail spaces, Ingenico has made quality a top priority. To us, it’s more than a concept. Instead, it is a measurable standard based on:
- Data-based decision-making and transparency
- Individual and team accountability at each step
- Cross-functional collaboration
- Harmonizing tools and processes across our global organization
- Targeting improvements based on customer feedback and satisfaction
We’re building a culture of quality with a team that lives our values and takes personal ownership of ensuring you have the reliable payment services and solutions you need to optimize payment interactions. And from a business perspective, we understand that delivering quality helps us build trust and long-term relationships with our customers and partners and helps our business grow.
Are you ready to learn more about Ingenico’s commitment to quality - and a successful partnership with you? Reach out and a member of our team will contact you.
