The Customer profile: About Fiserv
Fiserv is a leading global provider of payments and financial technology solutions, enabling businesses and consumers to move and manage money securely and efficiently. With a focus on innovation, Fiserv caters to diverse clients in the retail sector, offering tailored payment solutions that simplify transactions and improve customer experiences.
Challenges
Fiserv’s Brazilian operations faced increasing demands from retailers for smarter, faster, and more reliable payment terminals to enhance customer satisfaction and operational efficiency. Conventional terminals failed to provide the speed, battery life, and versatility required to keep up with modern retail environments, impacting the user experience and operational workflows.
The Solution
A Strategic Partnership with Ingenico
To address these challenges, Fiserv partnered with Ingenico to deploy the AXIUM DX8000, a cutting-edge smart terminal. This innovative device features a long-lasting battery, user-friendly design, and seamless integration with multiple payment methods, including credit, debit, contactless, and PIX, Brazil’s instant payment system. Its advanced capabilities ensured enhanced usability for merchants and streamlined transaction processing across various retail segments.
The Outcome
Powering Retail Agility in Brazil
The implementation of Ingenico’s AXIUM DX8000 smart terminals significantly transformed Fiserv's operations in Brazil. Retailers praised the device for its exceptional speed, durability, and compatibility with diverse payment applications.
