We provide clients a unique set of door-to-door services, delivering solutions with customised configurations to all geographies and markets. Your initial investment in terminals are preserved throughout the life cycle regardless of age or technology.
Standard Care | Extended Warranty | |
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Help desk contact for the customer | ||
Help desk contact for the customer |
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Ingenico RMA portal access 24/7 | ||
Ingenico RMA portal access 24/7 |
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Creation of help desk ticket for replacement terminal | ||
Creation of help desk ticket for replacement terminal |
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Detailed repair procedures applied to each defective terminal | ||
Detailed repair procedures applied to each defective terminal |
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Outbound shipping paid by Ingenico
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Outbound shipping paid by Ingenico
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Turnaround time 10 business days | ||
Turnaround time 10 business days |
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Turnaround time 21 business days | ||
Turnaround time 21 business days |
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Contact sales |
Total Care | Total Care with Help Desk | |
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Help desk contact for the customer | ||
Help desk contact for the customer |
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Ingenico RMA portal access 24/7 | ||
Ingenico RMA portal access 24/7 |
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Creation of help desk ticket for replacement terminal | ||
Creation of help desk ticket for replacement terminal |
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Detailed repair procedures applied to each defective terminal | ||
Detailed repair procedures applied to each defective terminal |
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Outbound shipping paid by Ingenico
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Outbound shipping paid by Ingenico
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Turnaround time
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Turnaround time
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Inbound shipping paid by Ingenico (Ground) | ||
Inbound shipping paid by Ingenico (Ground) |
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Customer-owned/purchased spare pool management | ||
Customer-owned/purchased spare pool management |
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Asset management and tracking | ||
Asset management and tracking |
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Logistics/freight optimization | ||
Logistics/freight optimization |
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Detailed inventory reporting | ||
Detailed inventory reporting |
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System integration via EDI feed over FTP/cloud services
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System integration via EDI feed over FTP/cloud services
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Monthly repair and SLA dashboard | ||
Monthly repair and SLA dashboard |
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Help desk managed directly by Ingenico | ||
Help desk managed directly by Ingenico |
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Higher first call resolution rate | ||
Higher first call resolution rate |
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Decreased NFF (No Fault Found) rate | ||
Decreased NFF (No Fault Found) rate |
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Help desk trained with latest troubleshooting techniques | ||
Help desk trained with latest troubleshooting techniques |
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Increased uptime for Ingenico POS terminals | ||
Increased uptime for Ingenico POS terminals |
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Onsite troubleshooting and break-fix support
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Onsite troubleshooting and break-fix support
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Onsite advance replacement service
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Onsite advance replacement service
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Contact sales |